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We strive to deliver outstanding products, services, and experiences. We value your business and, more importantly, your loyalty. We recognize that privacy is an important issue. We have developed this Statement to explain our practices regarding the personal information we collect from you or about you on this site or via our apps, through written or verbal communications with us, when you visit our property, or from other sources.
While this Statement broadly describes the practices we have adopted globally, local laws vary and some jurisdictions may place restrictions on our processing activities e. Therefore, our actual practices in such jurisdictions may be more limited than those described herein, in order to enable us to comply with local requirements.
Before providing us with this information, we recommend that you read this document describing our customer privacy protection Statement. Please note that this Statement does not apply to our processing of personal information on behalf of and subject to the instructions of third parties other service providers, companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers. The information collected in relation to persons under 18 years of age is limited to their name, and date of birth, which can only be supplied to us by an adult.
We would be grateful if you could ensure that your children do not send us any personal data without your consent particularly via the Internet. If such data is sent, you can contact the Data Privacy department to arrange for this information to be deleted. We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation.
In addition to the information we collect from you directly, we may also infer information about you based on the information you provide to us or from Other Information we collect. We do not generally collect sensitive information unless it is volunteered by you. We may use health data provided by you to serve you better and meet your particular needs for example, the provision of disability access. Moreover, depending on applicable local laws, other information could be considered sensitive, such as your credit cardyour leisure activities, personal activities and hobbies, and whether or not you are a smoker.
We may be obliged to collect such information in order to meet your requirements or provide you with an appropriate service, such as a specific diet. In this case, depending on the laws in force in certain countries, your prior consent may be required with regard to the collection of sensitive information. In order to offer you the best service, we can share your personal data and give access to authorized personnel, including:.
We take appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. When you submit credit card data when making a reservation, SSL Secure Socket Layer encryption technology is used to guarantee a secure transaction. These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this Statement.
With a view to provide information and ensure transparency, we established this policy so that you can learn more about:. The status information can be a session identifier, a language, an expiration date, a response field or other types of information. During their validity period, cookies are used to store status information when a browser accesses various s of a website or when the browser returns to this website at a later point.
Cookies strictly necessary for browsing the Websites and the ability to use all of their features, and intended in particular to:. Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with the Website most visited s, applications used, etc. Advertising cookies are intended to i offer you, in advertising spaces, relevant, targeted content that may be of interest to you best offers, other destinations, etc. Affiliate cookies identify the third-party website that redirected a visitor to the Website.
The social network applications on the Website as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button.
This type of button can allow a social network to track your browsing on the Website, simply because your in the social network concerned is enabled on your device open session while you are browsing. We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user s for each of them.
The installation of certain cookies is subject to your consent. Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders. You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices tablets, smartphones, computers, etc.
Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies.
For example:. Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software. If your browser is set to accept cookies on your device, the cookies embedded in the s and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.
However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, s and spaces on the Website will not be accessible, and we cannot be held responsible in this case. Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members.
These centralized mechanisms do not block the display of ; they simply prevent the installation of cookies that tailor to your interests. We retain your personal data only for the period necessary for the purposes set out in this Statement or in accordance with the provisions of applicable law. You have the right to access your personal data collected by us and to modify it subject to applicable legal provisions. In the event of difficulty exercising your rights, please by writing to the address below:. For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request.
You will be asked to provide your name, address,phone s as well as the date s of your stay with your request. If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy department. All requests will receive a response as swiftly as possible and in accordance with applicable law. If you have given us your contact information mail address, faxaddress or phonewe may want to inform you in accordance with any preferences you have expressed, and with your consent where required, about our products and services or invite you to events viaonline advertising, social media, telephone, text message including SMS and MMSpush notifications, in-app alerts, postal mail, our customer service call center, and other means including on-property messaging, such as your in-room television.
If you prefer not to receive marketing materials from us, you may opt-out at any time by using the unsubscribe function in the you receive from us. Opt-out requests can take up to ten business days to be effective. You may control whether our mobile apps send you push notifications by changing your notification settings on your mobile device. For more information about cookies and interest-based advertising and to learn about how to manage these technologies, please see Section Cookies.
We may modify this Statement from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation. This Statement applies: To all data processing implemented in our hotel, To all our reservation websites. Third party processors that we partner with. In addition, we collect other personal information in certain cases, such as: Surveys: We may request demographic data or other personal information in customer surveys.
We may also use closed circuit television and other security measures at our properties that may capture or record images of guests and visitors in public areas, as well as information related to your location while on our properties via keycards and other technologies.
We may also use closed-circuit television and other technologies that record sound or video for the protection of our staff, guests and visitors to our properties where permitted by law. In addition, we may collect personal information in connection with on-property services, such as concierge services, health clubs, spas, activities, child care services, equipment rental, and our Open Key app where available.
Event Profiles: If you plan an event with us, we collect meeting and event specifications, the date of the event, of guests, details of the guest rooms, and, for corporate events, information on your organization name, annual budget, and of sponsored events per year. We also collect information about the guests that are a part of your group or event. If you visit us as part of a group, we may have personal information about you provided to us by the group and may market to you as a result of your stay with a group or attendance at an event in accordance with your preferences as permitted by law.
If you visit us as part of an event, we may share personal information about you with the event planners, as permitted by law. If you are an event planner we may also share information about your event with third-party service providers who may market event services to you as permitted by law. Social Media: If you choose to participate in Hotel-sponsored social media activities or offerings, we may collect certain information from your social media consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list.
We may also allow you to enter into contests to provide photos, such as of your stay with us, which you may share with your connections on social media for votes, shared offers or other promotions. Forward-to-a-Friend: From time to time, we may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend, whether via the Internet, a stand-alone kiosk or mobile device. Participation in marketing programs or events: ing up for loyalty programs Participation in customer surveys for example, the Guest Satisfaction Survey Online games or competitions Subscription to newsletters, in order to receive offers and promotions via.
Transmission of information from third parties: Tour operators, travel agencies, GDS reservation systems, and others Internet activities: Connection to our websites IP address, cookies Online forms online reservation, questionnaires, Hotel s on social networks, network devices such as Facebook etc.
We collect your personal data for the purposes of: Meeting our obligations to our customers. Managing the reservation of rooms and accommodation requests: Creation and storage of legal documents in compliance with ing standards. Managing your stay at the hotel: Monitoring your use of services telephone, bar, pay TV etc. Managing access to rooms Internal management of lists of customers having behaved inappropriately during their stay at the hotel aggressive and anti-social behavior, non-compliance with the hotel contract, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents.
Use a trusted third party to cross-check, analyze and apply certain devices to your collected data at the time of booking or at the time of your stay, in order to determine your interests and your customer profile, and to allow us to send you personalized offers. Securing and enhancing your use of our websites, especially: Improving Implementing security and fraud prevention. Conforming to local legislation for example, storing of ing documents. In order to offer you the best service, we can share your personal data and give access to authorized personnel, including: Hotel staff Reservation staff using our reservation tools IT departments Commercial partners and marketing services Medical services if applicable Legal services if applicable Generally, any appropriate person within the Hotel family for certain specific of personal data.
With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example: External service providers: IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, printers. Commercial partners: We may, unless you specify otherwise to the Data Privacy department, enhance your profile by sharing certain personal information with preferred commercial partners.
In this case, a trusted third party may cross-check, analyze and apply certain devices to your data. This data processing will allow us and our privileged contractual partners to determine your interests and your customer profile, and will allow us to send you personalized offers. Social networking sites: In order to allow you to be identified on the website without the need to fill out a registration form, we may elect to put the Facebook system in place.
If you log in using the Facebook system, you explicitly authorize us to access and store the public data on your Facebookas well as the other data mentioned during use of the Facebook system. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties.
We may also partner with a limited of Internet providers to offer Internet access to our guests. Local authorities: We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.
Why have a cookies policy? With a view to provide information and ensure transparency, we established this policy so that you can learn more about: The origin and purpose of the information processed when you browse our Website Your rights with regard to cookies and other tracers used by us What is a cookie?
Consent The installation of certain cookies is subject to your consent. Browser settings Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders. Specialized advertising platforms Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members.
You may also exercise your right to object by writing to the address below. In the event of difficulty exercising your rights, please by writing to the address below: For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy department All requests will receive a response as swiftly as possible and in accordance with applicable law.
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